Mark Haines

About Mark Haines – SGLBA Networker Member

An established Operations and Customer Service professional with over 15 years experience leading Contact Centres, and 4 years experience in Operations. Proven record in reviewing and improving Contact Centres, cost reduction, budget management, new site set up, and staff development. 

Accomplished in internal and external stakeholder engagement from department to board levels, both locally and internationally.

Mark is currently President of the Sydney Gay & Lesbian Business Association, a volunteer role.